Privacy Policy


When you register with us, we ask for information such as your name, e-mail address, delivery address, contact details and, if you place an order, all your credit card details are encrypted so all these details are fully secure and cannot be seen.

We keep a record of this information. All this is necessary for us to recognise you as a registered customer and to fulfill the orders you place with us.
We also keep a record of your purchases with us; this means we can send you the most relevant offers. It also means we can deal a lot quicker with any problems you may experience with your order.
We keep a record of any e-mail correspondence you send us. This helps us keep track of any problems or concerns you’ve had with our products or services.


We do not sell any personal information to any third parties. However, we may disclose from time to time your information to the following types of companies so that we can provide our services to you:

  • Delivery companies/ couriers
  • Payment service providers
  • Website hosts
  • Marketing agencies
  • Legal and other professional advisors

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.


Cookies are small text files that web sites can send to your computer. A cookie can be thought of as an internet user’s identification card, which tells a web site when the user has returned. Cookies are not computer programs, and can’t read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user’s e-mail address etc. They only contain and transfer to the web site as much information as the users themselves have disclosed to that web site.

Cookies make the interaction between users and web sites faster and easier. Without cookies, it would be very difficult for a web site to allow a visitor to fill up a shopping basket or to remember the user’s preferences or registration details for a future visit. FrenchColors website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly

The European Union Directive on Privacy and Electronic Communications (the “Directive”), which came into force on 31st July 2002, recognizes that cookies are a “legitimate and useful tool” for many activities, including verifying the identity of web site users. The Directive makes it compulsory for web sites to inform users if cookies are being used (which is exactly what we are doing here!), and to provide some information on how cookies are used. You can find more information on this subject at // . Lastly, the Directive places an obligation on web sites to make users aware that they can set their computers to reject cookies. You will find the instructions on how to do this at // However, you should be aware that the Isabella Oliver website (in common with most other shopping web sites) will not work without cookies.


We do occasionally make names and addresses available to companies whose products we think may interest you, unless you have told us not to. If you do not wish to receive such offers please email us at [email protected] with your name and address.


If you have questions about your personal data or our privacy policy, please contact us at [email protected] to see all the information we have about you, and to correct any inaccuracies, please write to:

The Data Protection Officer

52 Barkston Gardens

SW5 0EL London

United Kingdom

·       If you do not wish to receive offers from companies whose products we think may interest you by post, please email [email protected]

·       If you would like us to send you offers from other companies that we think may interest you by email please email [email protected]

·       If you do not wish to receive any further email messages from us, you can click on the Unsubscribe link which is available on all the newsletters we sent by email or email us at [email protected] It would be a shame to lose you but remember that if you unsubscribe we will not be able to send you sale details and special offers before anyone else.

·       If you do not wish to be contacted by FrenchColors at all please email [email protected]


FrenchColors online purchases take place in a safe environment using the latest security technology to protect our customers.

We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version 3 support this security.

Your payment details are held in an encrypted format until we process your order. All orders are processed on computers that are not connected to the Internet.

This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world’s most respected certification body for Internet firms.

If you have questions regarding our credit card security policies, please send us an email to [email protected]

If you are still not convinced about the safety of shopping online, but would like to enjoy the quality of FrenchColors, please send us an email to the adress above and place your order. We are open from Monday to Friday, 9.30 to 5.30pm

© Copyright 2018 FrenchColors LTD.

Follow us:

Frenchcolors ltd /all rights reserved / / credits : photography Sonia Fitoussi & APIAM photos / desgined by / registered N°08816509 / [email protected] / ecommerce solution by Wordpress